Terms and Conditions
Terms and Conditions
1. Acceptance
By placing an order with My Vetloyal Ltd ("we," "us," or "our"), you agree to be bound by these Terms and Conditions of Sale (the "Terms").
2. Products
- Product Descriptions: We strive to provide accurate product descriptions and images. However, please note that there may be slight variations in color or appearance due to factors such as screen settings.
- Availability: We reserve the right to modify the availability of products at any time. If a product you order is out of stock, we will notify you and offer you an alternative or refund.
3. Pricing
- Prices: Prices are subject to change without notice. The price charged will be the price listed on the Website at the time of your order.
- Taxes: All applicable taxes will be added to your order total.
4. Payment
- Accepted Payment Methods: We accept all major bank cards, paypal and apple pay.
- Payment Processing: Your payment will be processed securely through Revolut payment gateway.
- Payment Security: We use industry-standard security measures to protect your payment information.
5. Order Processing and Fulfillment
- Order Processing: We will process your order as soon as possible.
- Shipping: Shipping times and costs will be calculated based on your shipping address and the items you order. Please refer to our Shipping and Returns Policy for more information.
6. Returns
- Return Policy: Please refer to our Shipping and Returns Policy for details on our return policy.
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 3 days of receiving your order.
7. Cancellation
- Order Cancellation: You may cancel your order before it has been shipped. Please contact us immediately to request a cancellation.
8. Ownership
All goods remain the property of My Vetloyal Ltd until paid for in full. There is full retention of title until goods are paid in full.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of United Kingdom.
10. Entire Agreement
These Terms constitute the entire agreement between you and us and supersede all prior or contemporaneous communications and proposals, whether oral or written.
11. Contact Information
If you have any questions about these Terms, please contact us at:
info@myvetloyal.com
Shipping & Returns Policy
1. Shipping
- Shipping Methods: We offer standard shipping via courier services or own transport.
- Shipping Costs: Shipping costs will be calculated based on the weight, dimensions, and destination of your order.
- Shipping Times: Estimated shipping times are 48 hours. Please note that these are estimates and actual delivery times may vary.
2. Returns
- Return Window: You may return eligible items within 3 days of receiving your order if the product is defective.
- Eligible Items: Items must be in their original condition, unused, and with all tags attached.
- Return Process: To initiate a return, please contact us at info@myvetloyal.com. We will provide you with return instructions.
- Return Shipping: You are responsible for the cost of return shipping, unless the item is defective or damaged.
- Refunds: Refunds will be processed to your original payment method within 14 business days of receiving the returned item.
- Exchanges: If you would like to exchange an item, please contact us to arrange a return and re-order the desired item. This is provided at our discretion.
3. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 3 days of receiving your order. We will arrange for a replacement or refund.
4. Lost or Stolen Packages
If your package is lost or stolen, we may be able to assist you. Please contact us immediately.
5. Additional Notes
- Custom Orders: Custom orders may not be eligible for return.
- Sale Items: Sale items may have restrictions on returns or exchanges.